XXXXXXXXX We want you to be satisfied with your purchases. If unfortunately this is not the case, the article can be returned within 14 days, without giving a reason.
• | The product should be unopened, unused and undamaged and (as far as possible) packed in the original and undamaged packaging. | |
• | Products in which hygiene plays a role cannot be taken back. | |
• | We kindly ask you to send us an e-mail so that we can give return instructions. | |
• | The method of return is your choice and the costs are at your own expense. | |
• | If the package received is damaged during transport in such a way that the product can no longer be used, please report this as soon as possible via info@petcure.shop. You have until 24 hours after delivery to do so. | |
• | Describe clearly what the damage or defect is and add photos. Always mention the order number. We will make sure that this is resolved with you as soon as possible. | |
• | We also ask you to treat incomplete shipments in the way described above. | |
• | Returns will only be accepted if the items have been purchased via the Petcure platform. | |